Dreams Jade Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

20126 reviews

• 

  Amazing vacation - incredible staff!

  We arrived at Dreams Jade Resort on September 11th for a week-long stay and we did not want to leave! We had such a wonderful vacation that we’re already talking about when we can come back. We travelled as a same-sex couple, and I want to mention this because it was something we wondered about before travelling. We never once felt uneasy, uncomfortable, or treated any differently. Every staff member we encountered was incredibly friendly, welcoming, and kind, and we felt completely comfortable throughout our entire stay. A HUGE shoutout to the Entertainment Team!!! Saul, David, Tony & Dylan! I’ve been to quite a few all-inclusive resorts, and this was by far one of the best entertainment teams I’ve experienced. These guys are phenomenal and kept us entertained throughout the entire week. They were fun, energetic, and genuinely seemed to care about making sure everyone was having a good time. But a special shoutout to Saul & David, who went above and beyond. They checked on us throughout our stay, encouraged us to participate in activities, remembered our names, and even made sure to stick around to say goodbye on our last night. Those little personal touches made such a difference and they made leaving even harder! Another honourable mention to Edwin & Jesus at Castaways Buffet! These two made our mornings so much better. They were always among the first to come greet us at breakfast and were so kind and sweet every morning. Jesus remembered our drink orders and would bring our iced coffees without us even having to ask. On our last morning, he wasn’t even our server because we had to sit outside of his section while he was busy and he STILL brought us our regular iced coffees because he remembered what we always had. Asian Spice was another highlight! We tried several of the restaurants during our stay (and absolutely loved the French restaurant as well), but we kept coming back to the Spice. We ended up eating there 4 times because the food was just so good. The Teppanyaki experience was an added bonus. Our chef was Luis (I hope I have his name right!) and he was so nice, funny, and made the whole experience so much fun. Definitely another shoutout to him! The room exceeded our expectations. Our room was clean, modern, and very nice. I was honestly a little nervous going into the trip because we didn’t upgrade to Preferred and I wasn’t sure what to expect, but I really didn’t need to worry. We were very happy with our room and couldn’t have asked for better. A few things I know people have mentioned in other reviews: The main buffet not being open for dinner was probably my only real “complaint,” but we completely understood that this was due to the resort being at lower capacity this time of year. And honestly, it ended up being a blessing in disguise because it encouraged us to try the different restaurants each night. If the buffet had been open, we probably would have missed out on some of those experiences. We also saw a lot of complaints about the construction, but honestly, it did not bother us at all. We knew it was happening before we arrived, and yes, we could hear it at times, but it never negatively affected our vacation. The beach did have quite a bit of sargassum during our stay, but from what I understand, this is a much wider issue in Mexico right now and certainly isn’t something the resort can control. We personally didn’t spend much time on the beach because we tend to prefer the pool anyway, so again, it didn’t take away from our vacation. Overall, we had an amazing week at Dreams Jade. Between the incredible staff, entertainment, food, room, and atmosphere, we genuinely had such a great time. A huge thank you to everyone who made our stay so memorable - especially Saul, David, Edwin, and Jesus. You all made it so much harder to say goodbye. We left wishing we had more time, and we’re already planning our next trip back. Until next time, Dreams Jade!

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  Sep 18, 2026
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  Perfect relaxing week away – Preferred Club was worth it

  We’ve just returned from a fantastic week away and it was exactly what we needed — the perfect opportunity to completely relax and unwind. We booked the Preferred Club and were so pleased we did. Our room was spacious, spotlessly clean and had a beautiful view. One of the main reasons we chose the Preferred Club was for access to the adults-only pool, and it definitely lived up to expectations. There was always a sunbed available (although we were travelling during the quieter season), and the drinks were flowing throughout the day! A special shout-out to Al and Melvin, who were both brilliant and always went out of their way to look after us. They really helped make our time around the pool even more enjoyable. Some of the restaurants were closed on rotation while we were there due to it being a quieter period, but this didn’t cause us any issues. We never struggled to get reservations and particularly enjoyed the Teppanyaki experience, which was a real highlight. All of the staff throughout the resort were incredibly friendly, welcoming and helpful. Their hospitality really stood out and made us feel well looked after throughout our stay. Overall, we had a wonderful, relaxing week and would definitely recommend the Preferred Club if you’re looking for a more relaxed experience. We’d happily return! 🌴☀️🍹

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  Sep 18, 2026
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  Great stay at Dreams Jade! Amazing staff

  We just got back from spending 10 days at Dreams Jade. We really enjoyed our stay and would highly recommend it! The resort is impeccably clean and well kept! The best thing is the staff!! They were amazing!! Shout out to Melvin at the Preferred Pool! He is so kind and helpful! He has such a positive attitude and always had a smile on his face and willing to help with anything! Alberto, preferred pool waiter was great as well and always kept drinks in our hands, even if it was just cold water! Loraynne in the Preferred Lounge was amazing and so sweet! She was able to help us move to a new room when our first room had obviously been smoked in! She always asked us when we saw her during the week, how things were and always had a huge smile on her face! Ricardo in the Mexican restaurant was a delight and one of the best servers we had all week! Our day even started out great due to Nora at the morning buffet egg station welcoming us with a big smile as she made the best omelettes!! She worked so hard and was always so sweet and helpful! The only bummer was that a lot of the ale carte restaurants were closed during the week due to low season and low census and lots of construction! Communication regarding the closures was confusing and not well publicized. The app was wrong at times as well. The main buffet was closed every evening so we only had three restaurants to choose from each night and had to repeat going to the restaurants multiple times. It got old. There are some upgrades that need to be made, but overall the resort is great! Thanks for a great vacation!

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  Sep 18, 2026
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  Great experience!

  We had a great experience with our kids, my family really enjoyed the food and the service! my daughter had a great time at the explorers club and Jessica was always making sure our kids are safe and having fun!

  Sep 17, 2026
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  Great stay at Dreams!

  We stayed at Dreams Jade from the 29th August to the 12th September. My partner and I travelled with our adult Daughter. When we arrived we were upgraded to a preferred room with use of all the perks that comes with it. Throughout our stay we cannot fault the staff, they were always polite and helpful and always had a smile on their face! We spent our days at the preferred pool and never had a problem getting beds. I must mention our waiter Alvaro, he was always happy and was so good at recommending cocktails/mocktails that Omar was so good at making! I have to mention the pool guys Jesus and Melvin who were amazing and so so helpful, Melvin went above and beyond to make sure my Daughter had the best day celebrating her Birthday! Also Leo from the buffet restaurant was amazing and also went the extra mile to ensure my Daughter’s Birthday started in the best way with cake a sombrero and sang Happy Birthday along with the rest of the staff! Throughout our stay there was construction work going and with that and the hotel being under capacity meant that the restaurants were open in rotation and the buffet was included in that. Having a fussy eater with us, this wasn’t the best! The buffet for our 2nd week was at the Castaway restaurant which was outside meaning no air conditioning, so very warm! Overall our stay was great!

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  Sep 15, 2026